Marnella Tours, Inc.  ("Operator") - TERMS AND CONDITIONS

This agreement contains the terms and conditions by which Marnella Tours, Inc., 5171 Glenwood Avenue, Raleigh, North Carolina, 27612 ('Operator"), in consideration for a participant's payment, agrees to provide these travel tours.

READ THIS AGREEMENT CAREFULLY BEFORE SENDING MONEY

Responsibility and Liability:

  Operator, as principal, is responsible for arranging and providing all the services and accommodations offered in connection with these trips. The Operator does not own or operate, nor is it an agent for any of the firms which will provide goods and services for the trip or for any option which may be available in connection with the trip (including optional side trips, car rental, etc.) and Operator has not priced the trip or option to Operator to guarantee against failure of any such firms. Accordingly, Participant(s) agree to seek remedies directly with the supplier and not to hold the Operator liable, in the absence of it's negligence, for any loss, injury, delay, or expense which results directly or indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods or services for the trip or any available option (e.g.without limitation, the quality of service , cleanliness of a hotel, hotel overbooking or any flight delay). Participant(s) also agree not to hold Operator liable for circumstance beyond it's control (e.g. force majeure).  

*** Participants(s) acknowledge that neither Operator nor it's agents have made any representation or promise with respect to the tour described herein except as expressly set forth in the Operator's literature, unless such agreement is in writing and signed by an officer of Operator. At any time, the Operator may decline, for any reason, any person as a Participant on a trip (or option) whereupon the Operator's only obligation shall be to refund to such person that portion of payment allocable to the unused services.

Cancellation and refund policy:

The right to a refund if a participant changes plans is limited. All requests must be in writing and sent ( return receipt) to the Operator. Operator will remit any refund to the participant(s) within 14 days after receipt of the cancellation request. If your notice is received, your liquidated damages (per person) will be: 

* 60 - 46 days prior to departure - $250 per person + supplier fees
* 45 - 30 days prior to departure - $500 per person + supplier fees
* Within 30 days of departure: FULL PACKAGE PRICE

** During selected holiday and peak travel periods, such as; Christmas/New Year's, Carnival in Rio de Janeiro (Brazil), Inti Raymi in Cuzco ((Peru), school breaks and Easter, your penalties may be higher and still subject to supplier fees. Please note: all packages (air/land, land-only, air-only) to Brazil during New Year's and Carinval are NON-REFUNDABLE once all arrangements have been confirmed and full payment has been received.

All requests for refunds after a trip must be made through the booking agent and submitted to the Operator within 7 days after completion of the tour. All appropriate receipts and documentation must accompany the refund request. No refund will be made for features the participant opts not to use during travel.

The rights and remedies made available herein are in addition to any others available under applicable law. However, Operator offers refund under this contract with the express understanding that endorsement of a refund Participant(s) constitutes a waiver of any such additional rights and remedies. 

Forum for disputes :
Participant and Operator agree to resolve any dispute in a court of competent jurisdiction in the State of North Carolina.

Insurance:
Trip cancellation, health, accident and luggage insurance is available and strongly recommended.  

Documents:
Documents will be mailed to you approximately 14 days prior your departure.  

Check-in procedure:  
Failure to check in at least three hours prior to departure may result in denied boarding and no refund will be granted.

International Flights:
The operator of these flights is subject to the foreign government involved in granting landing rights for the flights If the direct air carrier cannot obtain these rights, and the flight is canceled, full refunds will be made to all participants. 

Hotels:
Accommodations will be at hotels listed. Additional hotels may be available in certain cities. In circumstances beyond our control alternate hotels may be substituted.

Package price:
Includes only items specifically stated in Operator's confirmed itinerary, the contents of which are specifically made a part of herein. Operator has the right to substitute services or accommodations in similar categories for items listed. Please note : Operator reserves the right to re-invoice Participant(s) in case of an error made in computing tour price.

Luggage:  
The limit is two pieces of checked baggage and carry-on piece. Each piece of checked baggage may not exceed a weight of 70 lbs. Luggage travels at the risk of the participant(s) and baggage insurance is strongly recommended. The direct air carrier's limitation on it's liability for damage to or loss of participant's luggage is the actual value of such luggage, but no more than $400 per passenger for checked baggage and $400 per passenger for unchecked baggage for international flights and $125 per passenger for domestic flights. 

Proof of Citizenship:
Participant(s) are responsible for determining and obtaining proper documentation. Failure to carry proper proof of citizenship may lead to a denial of entry to the aircraft or foreign country. and no refunds will be made. Children traveling without parent(s) must have a letter of consent from the parent(s) not traveling, or death certificate. No refunds will be made if improper documentation results in denied boarding or entry.

Aircraft, flight changes and delays:
Participant(s) are subject to the ticket terms and tariffs of the airlines, which, when issued, shall be the sole contract between the airline and the Participant(s).

Payment:
Marnella Tours, Inc., accepts payment by:



or

Make all checks payable to:

Marnella Tours, Inc.
5171 Glenwood Avenue, Suite 111
Raleigh, North Carolina, 27612

IMPORTANT: For travel agents, payment must be made by either client credit card, or, travel agency check. Personal checks from the client for reservations originating from an agancy will not be accepted.

Payment schedule:
- 46 or more days: Deposit of $500 per person
- 45 days or less: Full payment upon confirmation

IMPORTANT: All reservations made within 21 days of departure will be charged a $25.00, per person, special handling fee to cover the costs associated with expedited processing of the booking. After deposit, a $25.00 fee will be applied for each revision.

** IMPORTANT ** IMPORTANT ** IMPORTANT ** IMPORTANT **

Passengers traveling to BRAZIL : It is required by the Brazilian Government that any passenger traveling under a U.S. passport must have a valid visa prior to entry into the country. You will NOT be boarded for any flight bound for Brazil without one!!! 

Due to Brazilian Consulate policy, Marnella Tours, Inc., CANNOT obtain this visa for you. As the passenger you are responsible for obtaining this visa on your own. In an effort to assist our clients though, upon request, we will supply you with a letter detailing your travel arrangements that can be presented with your visa application. As well, we can supply you with a contact list of Brazilian Embassy's, or Consulates, located in the United States, where you can obtain the proper application needed. If you are not conveniently located near one of the listed locations we can recommend a private service that c an assist you for a nominal fee. You can obtain more information regarding this required travel visa from the Brazilian Embassy website at: http://www.brasilemb.org/

Passengers traveling to PERU and/or ECUADOR (Galapagos Islands): Due to the travel requirements of these countries, we must request that the following information be obtained from each passenger prior to traveling: PASSPORT NUMBER, DATE OF BIRTH, AND NATIONALITY. This information will only be shared with the appropriate agency and/or government office requiring the information. Airline tickets and travel vouchers cannot be released without prior receipt of this information.

If you have any question regarding these conditions please feel free to contact us!!