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is loaded with many other features that will improve efficiancy
and incease profitability. Here are only some:
Insurance
Selling Insurance is known for increased profitability and less
headache. The problem however, is remembering to offer insurance
to the customer at the time of purchase.
has a built in feature that will remind the agent to address the
insurance issue, by either booking it or declining it. If declined,
a message will be placed in the history of the reservation, showing
the date, time and the name of the person declining. Further, on
each itinerary printed, a message will appear stating that insurance
has been declined and that you strongly recommend the purchase of
travel and cancellation insurance. This usually encourage more people
to change their minds and to purchase insurance after all.
Brochure
Requests
Brochure
requests have never been as easy to handle as with .
Every person answering the phone can take a brochure request right
at their desk, without ever using paper or message pads that can
be misplaced. At the end of the day, one person prints out all the
brochure requests taken by all the agents, and send them out.
will even print all the mailing labels for you, for a more expeditious
shipment.
Voucher/Documents
Authorization
When it comes to document issuance and shipping
has it covered. First -with document authorization. With this optional
feature, you may allow only certain people in your office to authorize
vouchers to be printer for a specific reservation. These persons
are usually supervisors, or accounting personal who make sure that
all the money has been received for the reservation before issuing
documents. This way you can be assured that documents have not gone
out before the reservation has been checked and verified by senior
personal. Document Shipping The other main feature for documents
is the shipping record. When documents are issued or mailed, this
information shows on the reservation. When you get a call from a
passenger or an agency inquiring about the status of their documents,
any person can answer the call within seconds by simply looking
at the reservation. There is no longer a need to transfer the call,
place the caller on hold, or check with another person in the office.
Any such inquiries can be serviced in seconds, and your staff can
be freed to handle other calls.
Information
Bulletins
This helpful feature enables you to add to the system any information
item, office procedures, policies, cheat sheets, and any other materials
that you would ordinarily copy and distribute around the office,
or that you want everyone to know. The agents can retrieve this
information in just a few seconds, by far less time that it would
take them to thumb through the 'big folder' they all have. An additional
feature of these information bulletins is that the agents can fax
them directly from their desk, and they can even be displayed on
your web site. This is particularly helpful with information such
as Terms & Conditions, Cancellation Policy, Destination Information,
Frequently Asked Questions, Etc.
Booking Source
How did you hear about us? One one the most common questions that
owners want to know is which of their advertising methods works
best. With
Booking Source feature, you can set it up so that your agent MUST
ask each caller how they heard about you, and each PNR will have
a designation. The you may print reports and analysis to see where
the majority of your customers or agencies first heard about you,
or a particular sale.
Credit Card
Payment Management
'
Credit Card Payment system will help you keep up with the credit
card payments. First there is the credit card authorization form,
which can be faxed or e-mail on an individual basis, or automatically
for all credit cards bookings. Then, once credit cards payments
are applied to a reservation, they can be managed by the credit
card management program, which will help you with the processing
of the card, and entering the approval codes into the reservation.
A complete cruise booking system, with complete inventory control,
ship description, cabin availability, multiple category pricing,
and automatic port charges calculation. These are some of the features
of the SuperRES cruise system. In fact,
shows you multiple category pricing, cabin availability, cruise
itinerary, and ship description all on one screen, so there is no
need to switch back and forth between different screens and booking
is simple and fast.
Itinerary
Remarks
Great flexibility in entering itinerary remarks to a specific reservation
in a variety of formats. These remarks will print on the itinerary/confirmation
and/or on the invoice. These remarks can be associated with a particular
segment of the reservation and print right next to that segment,
or can be general remarks and print at the bottom of the itinerary/invoice
Document
Remarks
Additional lines of information can be recorded on the documents(vouchers)
for specific reservations. These remarks are additional to the standard
remarks programmed for a particular product, and can be added on
an individual basis.
Request Remarks
Request remarks appear on the faxes or e-mail you would send to
the vendors to request a service (such as hotels, transfer companies
etc.). These remarks can be added by the booking agent at the time
of reservation and be automatically printed, faxed or e-mailed to
the vendor at any time. A good example is when passengers request
a particular room or a particular floor from the hotel
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