With it is like being there with each agent and walking him or her through each step, making sure nothing is forgotten or left to chance.

The Automated Quality Control System is the most sophisticated and cost effective way to train new agents and monitor agents' work. It is like being right there with the agent and walking him or her through each step, making sure nothing is forgotten or left to chance. This module has been added with the latest development in quality assurance and task completion.

The System can be set up by the manager with a variety of options and parameters. Once set up, it is automatically activated each time an agent tries to exit a PNR. At this time the system checks the information it was setup to check, and if an error is found, it advises the agent of such errors and what command to use to correct it. This has proven to be a most effective training method, insuring that even the most inexperienced agent cannot forget any booking steps required for smooth operations. Here are some of the things that ' Automated Quality Control can automatically check for you:

• Telephone Number Contact
• ARC Number or Passenger Address
• Price in Reservation
• Deposit/Final Rayment Due Date
• Agency Commission Percentage
• Special Agency Discounts
• Form of Payment
• Passenger/Agency has been offered INSURANCE
• PNR Designator
• Booking Source
• Client Reference Number
• Much, Much more...